Terms of Sales

General terms and conditions of online sales

These terms and conditions of sale are concluded on the one hand by the company PVG France with a capital of 75,000 euros, whose registered office is at SOTTEVILLE SOUS LE VAL, 4 rue Jean Sibélius (76410), registered in the ROUEN Trade and Companies Register under number 343590683, hereinafter referred to as "PVG FRANCE", and on the other hand, by any individual or legal entity wishing to make a purchase via the "PVG FRANCE" website, hereinafter referred to as "the buyer".


The purpose of these conditions of sale is to define the contractual relationship between PVG FRANCE and the buyer and the conditions applicable to any purchase made via the PVG FRANCE merchant site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this website implies unreserved acceptance by the buyer of these terms and conditions of sale.

These terms and conditions of sale shall prevail over any other general or special terms and conditions not expressly approved by PVG France.

PVG FRANCE reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published in the pvgshop.fr website.

These products and services are offered within the limits of available stocks.

The photographs in the catalogue are as faithful as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours.


The prices in the catalogue are inclusive of tax in euros and include the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services.

PVG France reserves the right to change its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer.

The prices indicated include (or do not include) the costs of order processing, transport and delivery provided that they take place in the geographical areas provided for below.

Geographical area

The online sale of the products and services presented in the website is reserved for buyers who reside in France and for deliveries required in these geographical areas.


The buyer, who wishes to purchase a product or service, must obligatorily :

- create his personal account on pvgshop.fr and fill in all the obligatory contact details;

- add the items of his choice to his basket, indicating the quantity requested;

- validate his order after having checked it;

- carry out the payment under the conditions envisaged;

- confirm the order and payment.

Confirmation of the order implies acceptance of these terms and conditions of sale, the acknowledgement of being fully aware of them and the renunciation of the right to invoke one's own terms and conditions of purchase or other conditions.

All the data provided and the recorded confirmation will serve as proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.

PVG France will send confirmation of the registered order by e-mail.


Buyers, non-professional natural persons, benefit from a fourteen-day retraction period from the delivery of their order to return the product to PVG France for exchange or reimbursement without penalty, except for the cost of return.

Terms and conditions of payment

The price is payable at the time of order.

Payments will be made either by Paypal or by credit card; they will be made through the ATOS secure system using the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network.

The buyer's account will only be debited when the products or services are dispatched and only for the amount of the products or services sent or downloaded.

The buyer will receive a paper invoice by e-mail showing the VAT.


Deliveries are made to the address indicated in the order form, which can only be within the agreed geographical area.

The risks are borne by the buyer from the moment the products have left the premises of PVG FRANCE. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.

Delivery times are only given as an indication; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.


All products supplied by PVG France benefit from the legal guarantee provided by articles 1641 and following of the Civil Code.

In the event of non-conformity of a product sold, it may be returned to PVG France who will take it back, exchange it or refund it.

All claims, requests for exchange or refund must be made by post to the following address: PVG France, 4 rue Jean Sibélius 76410 SOTTEVILLE SOUS LE VAL within thirty days of delivery.


PVG France, in the process of selling online, is only bound by an obligation of means; its liability cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.

Intellectual Property

All elements of the PVG FRANCE website are and remain the intellectual and exclusive property of PVG France.

No one is authorised to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the website, whether software, visual or audio.

Any single link or hypertext link is strictly prohibited without the express written consent of PVG France.

Personal data

We know that you care about how we use and share your personal information and thank you for your trust that we will treat it carefully and appropriately. By visiting pvgshop.fr, you accept that PVG FRANCE collects, processes and uses the personal information entered as indicated below.

Any processing of personal information communicated to PVG FRANCE is carried out under the responsibility of PVG France located at 4 Rue Jean Sibélius, 76410 Sotteville sous le Val.

In accordance with the law on information technology, files and freedom of 6 January 1978, personal information relating to buyers may be subject to automated processing.

PVG France collects and uses personal data such as the surname, first name, address, telephone number and e-mail address of its customers in order to manage orders for spare parts, consumables and accessories sold by PVG FRANCE. The data is collected by e-mail by the after-sales service department and is recorded in one or more files to ensure order tracking. This data may be stored for 4 years in France and the Netherlands, but is only accessible by certain persons in the departments involved in the sale of spare parts, consumables and accessories on French territory.

PVG France reserves the right to collect information about buyers, including by using cookies. For more information, please consult our personal data policy.

Buyers may object to the disclosure of their details by notifying PVG FRANCE. Similarly, users have the right to access, rectify and oppose personal data concerning them (subject to a legal obligation obliging PVG France to keep the data for a certain period of time), in accordance with the amended law of 6 January 1978.

PVG France also informs you of your right to limit the use of personal data held by us and of your right concerning the portability of this data.

If you wish to exercise one of these rights, you can express your request to PVG France by post to the following address: 4 Rue Jean Sibelius, 76410 Sotteville-Sous-le-Val.

If you have any questions or complaints regarding the processing of your personal data, you can also contact us by post at the address mentioned in the previous paragraph. We will endeavour to respond to you promptly. If we are unable to satisfactorily resolve any request that you communicate to us, you have the right to complain to a supervisory authority in order to satisfy your request.

The automated processing of information, including the management of e-mail addresses of site users was the subject of a declaration to the CNIL on 14 April 2015 registered under the number 1851498 v 0.

Archiving - Proof

PVG FRANCE will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the Civil Code.

PVG FRANCE's computerised registers shall be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Dispute resolution

The present terms and conditions of online sale are subject to French law.

In the event of a dispute, jurisdiction is attributed to the competent courts of ROUEN, notwithstanding plurality of defendants or appeal in warranty.

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