Personal data policy

Privacy statement

Your privacy is important to us. We are committed to respecting your privacy and protecting your personal data. This Privacy Statement provides you with information about the processing of your personal data and your data protection rights.

Please take a moment to familiarise yourself with our Privacy Statement. If you have any questions, please call us at +31 412 694 694 or submit a request through the “Contact Us” form on our website.

Who is collecting your data

This Privacy Statement describes the policies of the PVG Group and its subsidiary companies and affiliates (“PVG”). This policy sees to the collection, use, disclosure and protection of personal data during your interaction with PVG.

We may change the terms of this Privacy Statement, so we encourage you to review this page from time to time.

Why we collect your data

We only use your personal data under one of the following legal grounds:

  • To conclude and carry out our contract with you. For example to register your product, to solve problems or answer your questions.
  • For our legitimate business interests. This includes marketing purposes, for example mailings to inform you about our products and services. We also save your preferences for future interaction and communication.
  • When we have your consent. In this case, we will always inform you about this and you may withdraw your consent at any time.

Data we collect and how we collect it
 
We require personal data if you register at our website or contact us via other means, for example by e-mail, telephone or post. We use your data to support you with services such as product repairs or product returns, or to reward you with product discounts when you join our savings program. We also collect information when you participate in contests and surveys, when you respond to requests for feedback and when you submit postings to public areas of this website (for example blogs, moderated discussions and bulletin boards).

The personal data we process includes for example:

  • Name
  • Gender
  • Postal address
  • Telephone number
  • Fax number
  • E-mail address
  • Company name
  • Company address
  • Credit card and related information when you request a product or service for which there is a charge

We may also use your data to better understand our users and to improve our products, services and website. For this purpose we use technical and functional cookies. Technical cookies are needed for the proper performance of our website, such as language preference. Functional cookies remember your preferences. This includes making it possible to remain logged in during a browsing session. Please note that we only use these cookies to guarantee a user-friendly visit and a proper website performance.

We also use marketing cookies. These are used to market our products and services when you are searching or visiting other websites, by displaying an advert for specific PVG products.

We refer to our cookie statement for more information about cookies, tracking and Google Analytics. In our cookie statement we also recommend various websites that will inform you about how to enable, disable or remove cookies.

Sharing your personal data with third parties

We may engage service providers, business partners or other third parties in order to provide product support services. These third parties may have access to your personal data to the extent necessary to provide such services. All third parties are required to take appropriate security measures to protect your data in line with our policies. Your personal data is always processed adequately and in conformity with local rules and legislation.

How long we keep your data

We are only allowed to keep your personal data for as long as we reasonably need it for the purposes described in this Privacy Statement. After this period, we commit to the retention period that applies by law.

Your rights

You have the right to have access to your personal data and to ask us to rectify, erase and restrict use of your data. You also have rights to object to your personal data being used, to ask for the transfer of personal data you have made available to us and to withdraw your consent to the use of your data.

If you would like to exercise your rights or if you would like to know more about what rights you have, please call us at +31 412 694 694 or submit a request through the “Contact Us” form on our website.

Our newsletters and promotional offers always have a link allowing you to opt out of receiving future issues.

Security

We use reasonable safeguards to protect your personal data that we collect. We do our utmost to keep the your personal data safe from loss, misuse or unauthorised access. We apply an internal framework of security technologies and organisational procedures across all our business to help protect your personal data.

Links

This website contains content, services, advertising and other materials that link to websites operated by third parties. We have no control over these other sites and this Privacy Statement does not apply to them. We encourage you to refer to the privacy policies, if any, of those websites.

Copyright © PVG 2021