Delivery & return policy

Delivery zone

PVG France delivers in mainland France and Corsica, excluding French overseas departments and territories.

Method of delivery

  • 48H delivery - Colissimo home (La Poste)

Parcel delivered against signature at your home. In case of absence, a delivery notice will be left in your letterbox, so that you can collect the parcel from the nearest post office.

Participation in postage and packaging costs

Packing and shipping costs are fixed at 9,99€ including tax in standard delivery (2 to 4 working days).

Delivery time

After validation of the order, your parcel is delivered in 2 to 4 working days in standard home delivery or at the post office. You will always receive an email once your order has left our warehouse.

Order tracking

You can track your parcel on the La Poste Colissimo website.

Return

In accordance with the law, you have up to 14 working days to exercise your right of withdrawal. Returns are at your expense. We only accept unused products returned intact in their original packaging. We strongly recommend that you make a return with tracking. Learn more in our Help menu: how to make a return?

Refund

If you decide to exercise your right of retraction in accordance with the legislation in force, a credit note will be granted to you once the return has been made and validated by our teams.

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